FAQ

How do I choose a sunscreen?

Product pages describe the listed SPF, format, size, and available options. Compare those details before selecting a lotion, stick, mist, lip product, or set; we do not replace the directions and warnings supplied with an item.

When should a parcel arrive?

After payment authorization, preparation generally takes 1–2 business days. Carrier transit is estimated at another 4–6 business days. Checkout shows the available shipping choices and their charges; see our Shipping Policy for exceptions and tracking help.

May I change my mind or exchange an item?

Yes, eligible new, unused non-defective products can be requested for return, and we accept qualifying exchanges. We also handle defective or incorrect goods. Contact us within 30 days after delivery, obtain approval before mailing, then use the free prepaid return label included in the parcel. There is no restocking fee; exchanges depend on stock. The Refund Policy explains conditions.

When does the refund appear?

After approval, we process and initiate the original-method refund within 10 days; a financial institution may take longer to post it. Available card choices appear at checkout, while the Payment Policy explains authorizations.

Who can help with an order or privacy choice?

Use tracking when available, or reach us through Contact Us. Privacy request details are described in our Privacy Policy.